Shipping and Delivery Policy
1. Shipping
- Products will be shipped within 21 working days.
- Customers will be informed when their order is shipped.
2. Delivery
We offer both self-delivery and third-party delivery options.
3. Delivery Time
Delivery is estimated to take 3 to 7 working days after the product is shipped.
4. Delivery Charges
Delivery is provided free of charge.
5. Completion of Delivery
- Delivery is considered complete when the customer accepts the product.
Customers have the option to return the product to the delivery person if needed.
6. Cash on Delivery
We do not offer a cash on delivery payment option.
7. Further Points
We Firelab Diamonds Pvt. Ltd, a Private Limited Firm duly incorporated under the Companies Act 2013, having its registered address at G-3020, G-Block, Bharat Diamond Bourse, Bandra (East), Mumbai – 400051 (hereinafter referred to as “Firm”) and is operating its business under the brand name “Firefly” (hereinafter referred to as “Brand Name”). The Website and Application shall also be addressed as “Platform” in the Policy. This Shipping and Delivery Policy aims to outline the Firm’s delivery practices.
Upon usage, registration, or even browsing through our Platform creates a contractual relationship between you and us through this Terms of Use and other relevant policies associated with our Platform, for all contractual, legal, and compliance purposes. This Terms of Use is considered as a legally binding agreement and is also considered as an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions about electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
The purpose of this Policy is to ensure that Customers’ are aware about how the Firm handles its shipping and delivery of the Products which are delivered to the Customers who seek its Service through the Platform.
# Please note that these policies are subject to change and may be updated as necessary. Customers must review these policies before making a purchase.